Privacy Policy

Helwah is committed to protecting your privacy. This statement of privacy defines and governs how we gather and use data at this website.

We respect and are committed to protecting your privacy. We gather personal information from all registering members. We also store your personal preferences related to this website in your account data. We also collect data relating to all network connections, primarily your IP address. We may contract with various third parties who cooperate with us to provide and maintain the website. We will use commercially reasonable efforts to prevent such third parties from disclosing your personal information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your personal information.

Please note that Helwah contains links to other sites. Websites that are linked to Helwah may have privacy policies that differ from that of Helwah.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Website directly or through another site, you accept the practices described in this Policy.

This Privacy Policy applies to the Website. This Privacy Policy does not necessarily apply to any offline collection of your personal information.

Collection of Personal Information

We gather personal information from all registering members. This includes name, physical address, e-mail address, age and gender. We also store your personal preferences related to this website in your account data.

We collect information from you in several different ways on this Website. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

help make the Website easier for you to use by not having to enter information more than once.
help you quickly find information, products, and services.
help us create content that is most relevant to you.
alert you to new information, products, and services that we offer.

We also collect data relating to all network connections, primarily your IP address. We use this information to track fraudulent user activity including but not limited to: the use of multiple accounts, account sharing, illegal forum activity. Your browser type and version are also detected to better enhance your user experience. This data is stored with your user account data.

Please keep in mind that if you disclose personal information through our messaging system, public forms, or chat rooms, this information could be collected and used by other parties.

Helwah encourages you to review the privacy statements of the third-party website that you choose to link to from Helwah so that you know how those third-party websites collect and use your personal information.

How We Use Your Personal Information

We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Websites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Website.

We will use your personal information to communicate with you about the Website and your orders and deliveries. We may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary for example, if we must temporarily suspend our service for maintenance. We always permit you to unsubscribe or opt out of future emails.

We want to provide you with excellent service and to offer you a great selection of products. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates or suppliers under the following circumstances:

We sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, to deliver products to you, we must share some information. We partner with third parties to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.
We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Website for illegal reasons or to commit fraud.

We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

We can use your personal information to send promotional mails. The mailing list will be used to notify our members of special promotions taking place related to education. It will only be sent from us. Helwah never sells or shares any of your personal information with other parties. All information is strictly for internal use and all e-mails are only sent from our facilities.

Helwah may access and/or disclose your personal information if required to do so as by law with the belief that such actions are absolutely necessary.

Securing Your Personal Information

Helwah strives to take any necessary measures to protect your personal information by deploying safe network models for storing and retrieving data.

Social Media

We engage with customers on various social media platforms like Facebook, Twitter, Pinterest and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this policy as well as the policy of the relevant social media platform.

Advertising and Online Tracking

We contract with Service Providers to place our banner advertising on other websites. These Service Providers may collect information from us about your visits to our Websites and stores, and your interaction with our products and services. They also may use this information to tailor banner advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is technology used by major websites. Regardless of anything contrary in this Privacy Policy, personal information may be shared with our Service Provider and its service providers, including, without limitation, your name, postal address and email address, as well as a record of any transactions you conduct on our Website or offline in order to deliver banner advertisements and other advertising tailored to your interests when you visit certain websites. We may track this information across the different devices you use to access the Websites. Our trusted Service Provider will keep this data anonymous and will not share any personal information with any other third parties, except as required to provide this service.

Use of Cookies

A cookie is a text file that is placed on your hard disk by a webpage server. Any cookies cannot be used to run programs or deliver viruses to your computer. All cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Helwah uses cookies to store your preferences at our site and to track the “session state” of your visit. If you choose to use our “auto-login” feature, we store your username and password using a simple encryption technique in a cookie on your computer.

We never and will never use cookies to gather or share your personal information.

You have the ability to accept or decline cookies. Almost all web browsers used in the market today are set automatically to accept cookies but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to access the Helwah site because our site requires them to function properly and prevent site abuse.

Registration and Ordering. Before using certain parts of any Website or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Websites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
Email Addresses. Several locations of the Website permit you to enter your email address for purposes including but not limited to request us to notify you of new brands, new product styles, or product sizes; to sign up for email newsletters and special offers.
Cookies and Other Technology. Like many sites, the Website employs cookies to speed your navigation of the Website, recognize you and your access privileges, and track your Website usage.

Data Security

The Website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Website. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Website, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Offline Collection, Use and Disclosure of Information

As you might expect from us, the majority of information that we collect is obtained through the Website, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption

If you fax something to us, we will act upon the fax and then either store it a locked repository or we will shred the fax if there is no need to retain the information. There are other ways we could learn of personal information offline. This Policy does not discuss or try to predict those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

Be Careful When You Share Information with Others

Please be aware that whenever you share information on a publicly available area of our Websites, such as in a product review, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

Compliance with Laws and Law Enforcement

We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect our safety, property or rights or those of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.

Your Responsibilities

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.

Updates to this Policy

If we change or update this Privacy Policy, we will post changes and updates on the Website so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

If you have any questions about the Privacy Policy, please contact us CustomerService@Helwah.com.

Last Updated: 18 June 2020